Coconut Small Box

FREQUENTLY ASKED QUESTIONS

On this page we try to answer the most common questions, if there is a topic not listed here please drop us a line so we can respond to your query directly.

Do you publish a catalog and pricelist ?

Yes. Go to contact us and filled the form for wholesale catalog . We do not publish a hard copy catalog simply because this would run into hundreds of pages and our policy of continually adding products would render such a volume quickly obsolete.

Where are you located?

 Our office is located in the Denpasar city approximately 10 kilometers from the Airport. If you intend to visit us please Call to make an appointment to ensure we are available to meet with you.

Do you have a showroom?

Yes. Although not open to the public, you may visit by appointment only. If you are in Bali or intend to visit, please Contact us so we can arrange to show you our warehouse and factories.

Do you have a minimum quantity for an order ?

Yes the minimum quantity for individual products is listed in our pricelist and a minimum order of $5000 (Product only ) is required.

Can you provide Samples ?

Yes. We regularly provide samples of all products, however it is our policy to charge for samples and shipping of these items.

How long will it take for you to prepare my order?

This depends on what and how much you order, for handicraft items in our catalog the turn-around time is very fast, within one week to ten days. containers within 7 -10 days . For furniture we can complete a within 3 weeks – 4 weeks. For products not in stock and custom items we will give you a response via return e-mail for your consideration.

How long will the shipping take ?

Small items or small consignments ( LCL, Samples ) from our catalogue can be at your door via Air Freight within 5- 7 days, For full or partial containers the final destination is the key, when you place an order for a container load, we will provide you with a definitive shipping schedule for the port nearest your location.

How Much Will the Shipping Cost ?

Again this depends on the final destination and size of the shipment, but all requirements for the export of the shipment from Bali including packing and completion of the official export documentation is included in the price. When you contact us we will give you a definitive quote for your destination. Click (option 1, option 2 and option 3)to review Container Shipping rates to global destinations.

Can you provide insurance for the transit of my goods ?

Yes, when shipping full containers and LCL cargo via our recommended shipping company we can insure the shipment for of the goods against any damage whilst in transit, until the time the consignment reaches your door.. Cost is 3% of the total value of the cargo.

What about the taxes and import duties in my country ?

These vary from country to country, we suggest you contact your local customs broker / agent for a quote and recommend you shop around ( in our experience prices differ greatly from broker to broker ) Generally goods from Indonesia incur very little or no import duties because this country is classified as a ( third world – developing nation )

What are your payment terms and conditions ?

We request wire payment via Bank to Bank TT (Telegraphic Transfer). At confirmation of order we request a 50% deposit for the products. The balance, the final 50% for products and the shipping cost (100% ) to be paid when the container is sealed and ready to be delivered to the port. For LCL shipments we request 100% remittance in advance.

Do you accept Credit Card or Letter of Credit payment ?

We do accept credit card, bank transfer or transfer wise. All the fees will be charged to the remitter.

Do you warranty the products you sell ?

Yes, within the following parameters: We offer a total replacement guarantee on all our products should they reach you in an unsatisfactory condition. Any warranty claims should be filed within 7 days of receiving your consignment and accompanied by photographs or other evidence of the problem incurred. We strive to provide the highest quality products and guarantee these items will reach you in good condition. We are sure you will treat the goods with due respect until your customers take possession of them. At the time the goods pass to a third party we can no longer be responsible. However should there be any complaint we will endeavor to resolve the matter in a fair and just manner to the satisfaction of all parties involved.